Contact us

Last updated: October 15, 2026

Email is the best way to reach us: support@dynastyportrait.com. We reply within 2 business days.

A portrait didn't come out right

Tell us which style you chose and what looked wrong. Free previews that fail to generate are given back automatically; for HD portraits, see our refund policy. Email about a portrait

Payments and orders

Payments are processed by Waffo, our Merchant of Record, so we never see or store your card details. If something went wrong with an order, email us from the address you paid with and include your order email or receipt.

Your photos and data

Selfies are deleted automatically, and you can ask us to delete your account and portraits at any time. See the privacy policy for what we keep and for how long, or email a deletion request.

Ideas and press

Want a dynasty, headwear or scene we don't have yet, or writing about traditional Chinese dress? We'd love to hear from you. You can see what we've added recently on the What's new page.